Refund and Returns Policy

1. General Overview

At kiteshop, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• The product must be unused, unaltered, and in its original packaging.
• All accessories, manuals, and any complimentary items that were included must be returned.
• Items that show signs of wear, damage, or missing components are not eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

• Gift cards
• Custom or personalized products
• Sale items marked as final sale

5. Exchanges

If you prefer an exchange for a different size, color, or product, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the 30‑day window.
• Securely package the item for return to avoid damage during transit.

7. Legal Disclaimers

All refunds and returns are subject to applicable consumer protection laws. This policy does not affect your statutory rights. kiteshop reserves the right to amend this policy at any time; changes will be posted on this page.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: Address not provided